Shipping policy

Delivery Times

Orders are processed and shipped within 48 hours. Delivery typically takes between 1-8 working days from the date of dispatch.

Shipping Rates

We offer clear, transparent shipping rates calculated at checkout based on your order size and delivery location. Enjoy free shipping on orders above a certain value (see cart for details).

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details so you can easily monitor your shipment’s progress.

Shipping Address

Please ensure the accuracy of your shipping address during checkout. Alunamate is not responsible for delays or additional fees due to incorrect shipping addresses.

Questions or Issues?

If you experience any issues with your order or have any questions regarding shipping, please contact our support team at hello@alunamate.com. We're always here to help!